Reference

Understand Your Rights Before You Start

These legal terms set out how your account on 9ok works — what we commit to, what we ask of you, and how access depends on your local law and eligible region.

Jurisdiction-dependent accessbKash, Nagad, Rocket account termsAccount eligibility conditionsData handling and retentionBangladesh-region scope
9ok Understand Your Rights Before You Start
CONTACT LEGAL TEAM

Reach Us About Any Legal or Account Query

If you have a question about how these terms apply to your account, your payment history via bKash, Nagad or Rocket, or your rights under these terms, our support team is the right first step. We handle legal queries through the same channels as general account help — live chat and email — so you do not need a separate contact path.

Live Chat Open the live chat widget from any page on 9ok to reach a support agent who can direct your query to the right team, including legal account matters.
Email Support Send your legal or account query by email for a written record. Include your account ID and any relevant payment reference — bKash, Nagad or Rocket transaction numbers help us locate records faster.
Account Help Centre The Help Centre covers common legal questions — account closure, data requests, payment disputes, and eligibility queries — with written responses and step-by-step account guidance.
HOW WE HANDLE IT

Account Security, Data and Your Legal Rights

We keep account security and data handling straightforward so you always know where you stand. Every account is protected with OTP verification at login, and withdrawal requests are matched against the same bKash, Nagad or Rocket wallet used for deposits — reducing the risk of unauthorised payouts. Our cookie and session data practices are set out in the Privacy Policy linked at the bottom of this page.

Data You Control

You can request a copy of the personal data we hold on your account or ask for corrections at any time by contacting support with your account ID and the specific data in question.

Cookie and Session Use

We use session cookies to keep your account active and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any point.

Account Retention Policy

Inactive account data is retained for the period required by applicable financial record obligations. After that window, we remove personal data from active systems in line with our internal retention schedule.

How to Request Changes

Submit a data correction or deletion request via email support. Include your registered account email, the nature of the request, and any bKash, Nagad or Rocket reference if your request concerns payment records.

Common Questions About These Terms

These questions cover what we hear most from account holders in Bangladesh about eligibility, data, payment records, and how to act on their rights under these terms.

Access depends on your local law and eligible region. These terms govern how your account operates, but we do not confirm that access is legally permitted in every area of Bangladesh for every user.

Payment transaction references from bKash, Nagad and Rocket are stored for verification and withdrawal matching. They are retained only as long as required by our data retention schedule and applicable financial obligations.

Yes. Contact support by email with your account ID and a clear data access request. We will respond with the information we hold and the format we can provide it in.

Account closure requests are handled through live chat or email support. Any pending withdrawal — including amounts returned to your Rocket or Nagad wallet — must be resolved before the account is fully closed.

If you do not accept an updated version of these terms, stop using the account before the stated effective date and contact support to initiate closure. Continued use after the date constitutes acceptance.

Yes. Our terms govern your 9ok account only. Your bKash, Nagad or Rocket wallet is a separate agreement between you and your mobile wallet provider — both sets of terms apply independently.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.