Start with your wallet, not a bank form
9ok is built so your bKash, Nagad or Rocket wallet does the heavy lifting from the moment you register. Fill in a few details, link the wallet you already use every day, and your account is ready to access the full lobby — availability…
Fund your account with the wallets you already use
When you register, you choose which local wallet connects to your 9ok account. Open your bKash app, tap Send Money, enter the account number shown on the deposit screen, confirm with your bKash PIN and the balance appears. Nagad follows the same path — go to your Nagad app, send to the displayed number and confirm. Rocket users open the Rocket app from Dutch-Bangla Bank, enter the merchant number shown and approve with their PIN. All three routes work from any Android or iOS phone. Players in Chattogram and elsewhere across Bangladesh access the same cashier flow without switching to a browser.
What to expect when you join 9ok
The registration form asks for your mobile number, a password you choose, and the wallet type you plan to use — bKash, Nagad or Rocket. After you submit, a one-time PIN arrives on your phone. Enter that PIN to confirm your number and your account becomes active. Before your first withdrawal, a short identity check
is required: upload a clear photo of a valid national ID and our team reviews it. This keeps your account secure and your wallet details protected. If anything stalls, our support channel is reachable via the in-app chat link shown on the account page.
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One-tap wallet link Connect bKash, Nagad or Rocket during registration so your first deposit route is already set when you reach the cashier screen.
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OTP number check A one-time PIN sent to your mobile confirms ownership of the number — a quick step that locks your account to your own device.
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ID check before withdrawal A photo of your national ID is reviewed before any payout is processed. This step protects your funds and prevents unauthorised access.
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In-app account help Reach our support team through the chat link inside your account page if a registration step does not complete as expected.
Account
The registration form asks for your mobile number, a password you choose, and the wallet type you plan to use — bKash, Nagad or Rocket. After you submit, a one-time PIN arrives on your phone. Enter that PIN to confirm your number and your account becomes active. Before your first withdrawal, a short identity check is required: upload a clear photo of a valid national ID and our team reviews it. This keeps your account secure and your wallet details protected. If anything stalls, our support channel is reachable via the in-app chat link shown on the account page.
Explore the LobbyYour details are encrypted for secure account access.
Reach us when your registration needs help
Registration questions are handled through three channels depending on what suits you. If you hit an OTP that does not arrive, the in-app chat inside your account page is the quickest route — describe the issue and our team picks it up. For ID verification questions or document upload errors, email support lets you attach screenshots clearly. Live chat is also available directly from the registration page for real-time guidance on the form itself.
In-app chat
Access the chat link from inside your account page — describe what step failed and the support team responds directly to your query.
Email support
Send your ID verification documents or describe your registration error by email so the team can review attachments and respond in detail.
Registration page live chat
A live chat option sits on the registration page itself so you can ask a quick question without leaving the form halfway through.
Common questions about opening a 9ok account
If something about the sign-up process is unclear, these answers cover the steps most people ask about — from the form itself to wallet linking and ID checks.
Register
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.