What We Collect and Why We Collect It
When you open an account, we collect your name, contact details, and the payment method you choose — whether that is bKash, Nagad, or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. Transaction records tied to your
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bKash or Nagad wallet are stored to satisfy our internal audit requirements and to help you track your own account history. We also collect device and browser data — operating system, IP address, session timestamps — to detect unusual access patterns and protect your account from
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unauthorised use. We do not sell your personal data to third parties. Data shared with payment processors like Rocket or Nagad is limited strictly to what is needed to complete a transaction. If you contact our support team, the conversation log is retained so we can
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follow up accurately. Retention periods vary by data type: account details are held while your account remains active, and transaction logs are kept for a defined period after closure. Your eligibility to use the platform, and the specific rights you hold over your data, depend on
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your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.